Privacy Policy
This privacy policy describes how Sendashopping collects and uses your personal information, including the information you provide on the website: www.sendashopping.com, owned and operated by Sendashopping Ltd (“we”, “us” or “our”) or our mobile application. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
How we use your Personal Data
We use Personal Data to communicate with you and to administer, deliver, improve, and personalise the Service. We might also generate generic data out of any Personal Data we collect and use it for our own purposes.
We may also use such data to communicate with you in relation to other products or services offered by us or our partners. We may request that you confirm your consent to receive such communications (‘opt-in’) or to indicate that you would not like to receive such communications or that they should be discontinued (‘opt-out’). Where you opt-out, we will not use your Personal Data for direct marketing.
We do not share your Personal Data with third parties (other than partners in connection with their services to us) except where you have given your consent.
What Personal Data Do We Collect?
We collect Personal Data about you when you visit our Sites or use our Services, including the following:
Registration and use information – When you register to use our Services by establishing an Account, we will collect Personal Data as necessary to offer and fulfil the Services you request. Depending on the Services you choose, we may require you to provide us with your name, postal address, telephone number, email address and identification information to establish an Account. We may require you to provide us with additional Personal Data as you use our Services.
Participant Personal Data – When you use our Services or access our Sites, we collect Personal Data you provide us about the other participants associated with the transaction.
Add value to your accounts: If you use our Services to add value to your Account or any other account you may have, or if you ask a User to add value to any of these accounts, we may collect Personal Data from you about the other party, or from the other party about you to facilitate the request.
Information about your public profile and your friends and contacts – It may be easier for us to help you transact with your friends and contacts if you choose to connect your contact list information with your Account or if your Account profile is publicly available. If you establish an account connection between your device or a social media platform and your Account, we will use your contact list information (such as name, address, email address) to improve your experience when you use the Services.
Personal Data about you from third-party sources – We obtain information from third-party sources such as merchants, data providers, and credit bureaus, where permitted by law.
Other information we collect related to your use of our Sites or Services – We may collect additional information from or about you when you communicate with us, contact our customer support teams, or respond to a survey.
Information Obtained about Third Parties
You may provide us with personal information about others, such as Recipients’ name and identifiers, address, phone number, bank account details or email address. If so, you confirm that you have appropriate authority to do so and to allow us to use that information and we will only use it for the specific reason for which it was provided to us.
If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at customerservice@sendashopping.com
Information Sharing
We will share your personal information with third parties only in the ways that are described in this privacy policy or the terms and conditions, such as credit reference agencies to verify your identity. We may share your information with certain third parties who we believe may be of interest to you where we have your consent to do so.
We may provide your personal information to companies that provide services to help us with our business activities or offering customer service such as local banks or IT or digital marketing providers. These companies are authorised to use your personal information only as necessary to provide these services. If in any doubt, please contact us.
We may also disclose your personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
as required by law such as to comply with a court order, subpoena, or similar legal process,
wwhen we believe in good faith that disclosure is necessary to protect our rights, fulfil our legal or compliance obligations, protect your safety or the safety of others, investigate fraud, or respond to a governmental or regulatory request,
to any other third party with your prior consent to do so.
We may transfer your personal information overseas and to jurisdictions which may offer a level of legal protection to your information which does not meet European legal standards. In such cases, we take steps to protect your information and only make such transfers in compliance with the Data Protection Act 1998.
Cookies
We may use cookies to, amongst other things, gather and retain information about a Subscriber’s use of the Service to enable them to move between features of the Service and help us build an ongoing picture of Subscribers’ needs and preferences so that we can tailor future visits to the Service and improve a Subscriber’s experience of the Service. Additionally, we may use a third party to analyse our Subscribers’ experiences of the Service. To do that, those third parties will place a cookie on your computer. Cookies can be disabled by changing your browser settings. Please note that the Service may not operate properly, or features may not be available to you if you disable cookies.
Security
The security of your personal information is important to us. When you enter certain information such as a credit card number on our order forms, we encrypt the transmission of that information using reasonable security measures. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at
customerservice@sendashopping.com
Correcting and Updating Your Personal Information
Upon request, we will provide you with information about whether we hold any of your personal information. You may request to review, delete, or update your personal information to ensure it is accurate, by contacting us at customerservice@sendashopping.com. We aim to respond to your request for access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services, including a record of your Transactions on our website. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us using the above email. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and will securely delete your information when we no longer have a need to retain it.
Notification of Privacy Policy Changes
We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website or via a link from your mobile application prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Information
You can contact us about this privacy policy by writing or email us at the address below:
Sendashopping Ltd
86 – 90 Paul Street
London
EC2A 4NE
United Kingdom