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Sendashopping Money Back Guarantee

Our Commitment
We are committed to our customers and for a hassle-free shopping experience, we guarantee every transaction done through our platform. Any order paid through our system is covered by this guarantee scheme and includes situations where either sellers do not fulfil their obligations on the sale of items, or items are damaged, defected or not in the condition they were advertised.
Contact Seller
  • If you are not happy with an item, it has not been dispatched or delivered, not in the condition it was posted, get in touch with the seller via Chat.
  • Sometimes the processing times are not adhered to maybe due to holidays or strikes so the seller might give you a best estimate of the arrival of your goods.
  • However, if no agreement has been reached, that is not the end of the world, contact us and we will take it from there.
Contact Us
  • You can send us a message against the order so that we can track the order fast.
  • You can go to the order in Purchases or My Orders if you are a seller and at the bottom you can send the message to us with all the details of the order.
  • Usually, we will be able to contact both parties within 3 business days.
We will get your money back
  • If items were sent out, these need to be returned to the seller, we recommend using recorded delivery methods and to keep any proof of documents to ensure funds are debited back to your account.
  • If all is in place, funds are credited within 24hrs.

Returning items to sellers.

Before you buy an item, check the seller’s return policy, and any cancellations or refunds policy. To return an item, chat with the seller first and get the correct address details. Follow these below steps:

Start your return.

Get address details directly from the seller. Use recorded delivery channels and keep receipts.

Send the item.

Send the item back to the seller and update them as soon as you can.

Receive your refund.

Once seller has received the item back, they will process the refund back to your wallet.

How we protect your purchases on Sendashopping.com

With our buyer assurance and money back guarantee policy, both buyers and sellers can feel safe to trade on our platform. Here is how it works.

01

Start an Order

Select items to your basket, and click checkout

02

Pay through Sendashopping.com

Check out and use one of our payment methods to pay

03

Order confirmed, and notification sent

Seller receives order and dispatch goods. Order should be completed before timer runs out

04

Get money back if order terms are not met

If order is not received in good condition, ask for a refund and we will help you in reaching a resolution. These or any compensations on orders.

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